Refund Policy 🛍
Customer satisfaction is our number one priority and we want every customer to have a great experience with Wild. We think you’ll love Wild but if for any reason you’re not 100% happy with your purchase, get in touch with us on [email protected] and a member of the team will be happy to help. We’ve outlined our refund policy below so you know exactly where you stand. If your issue isn’t covered here, send us an email and we’ll do our best to help out.
1. My Wild is faulty or broken
We don’t like faulty products any more than you. We can assure you that this is very rare but if you have been unlucky enough to receive one, we’ll get your item replaced or refunded right away. To arrange this, send us an email to [email protected] within 30 days of making your purchase, letting us know what the issue is. To get this resolved quickly, it’s helpful if you can provide your original order number and a description or video/picture of the fault.
Once we’ve sorted your issue, there’s no need to return your Wild but if you would like us to recycle your case using our TerraCycle scheme, let us know so we can give you the returns address and arrange for your postage costs to be covered (if applicable). Please don’t return faulty items before getting in touch with our customer service team or your issue may not be resolved!
2. I’ve been sent the wrong order!
Our packing team has a lot of orders to get through and very occasionally they might send out the wrong colour case or scent (we’re only human!). If you’ve received the wrong order, let us know by visiting this page, filling in our contact form and we’ll unite you with the correct item. If possible, attach a photo of the incorrect order you have received and state the item that’s missing. There’s no need to return the incorrect item so please keep it as a spare or pass it onto a friend who might love Wild!
3. I’m not happy with how well Wild is working on me
We want every customer to use Wild and think WOW! Whilst the vast majority do, if you’re not happy with Wild we recommend reading our blog about the Wild transition period. If you stick at Wild for a little while longer and things don’t improve, we can refund your first order. If you do encounter issues with efficacy, please visit this page and fill in our contact form, stating your original order number and the issue and we’ll help arrange a refund if we cannot otherwise help. The satisfaction guarantee only applies to your initial order (i.e. case and refill bundles).
We care about the environment and encourage you not to throw your unused cases into landfill. If you’re no longer using your case, pass it onto a friend who might love Wild or ask us to help arrange a return and we’ll recycle it using our TerraCycle scheme. We’ll even cover the cost of postage if applicable!
Refill packs are non-refundable and non-exchangeable due to hygiene reasons! We cannot accept returns on refill packs except when the item is faulty or in exceptional circumstances.
4. Help! Wild is hurting my pits!
Wild has been formulated to be gentle on all skin types but a small proportion find their pits just don’t agree with Wild. If you’ve experienced an adverse reaction, we recommend checking out our remedies in our FAQs. If there’s no improvement, we can offer a full refund within 30 days of receiving your first order under our satisfaction guarantee, or we can help set you up with our sensitive skin range to try out. Please note, the satisfaction guarantee only applies to your initial order (i.e. case and refill bundles). To apply for a refund, visit this page and fill in our contact form, letting us know the issue and your original order number.
5. Delivery issue
If there is a delivery issue with your order, please contact the team by visiting this page, if your order is not with you after 2 weeks after having received the shipping confirmation email. If your order is more than 3 months old when you report the delivery issue, we may not be able to process a refund.
Refill packs are non-refundable and non-exchangeable due to hygiene reasons! We cannot accept returns on refill packs except when the item is faulty or in exceptional circumstances.
